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Shipping & Delivery

Empowerment through Collaboration

Shipping and handling charges are non-refundable unless a returned item is determined to be defective. Shipping charges are based on your shipping address.

  1. To return any RBA products ordered through your Account, please contact us on, email Support@richblackafricans.net / info@richblackafricans.net

  1. Our fast, free shipping offer applies to all orders of RBA products from richblackafricans.net over euros (before taxes, fees, and promo codes) that are shipped through Standard Delivery.

    Please be aware that large items will need our scheduled delivery service, and that this service comes with additional cost, even if an item costs more than euros.

    Scheduled delivery service

We’re committed to delivering your large items safely, home or just to your doorstep.

If you’re purchasing a large/bulky item and you need them delivered to your home or doorstep, you can schedule when you’d like the delivery to take place. On your chosen day of delivery, there will be two service options available to you:

  • In-home delivery (available when safety criteria are met on delivery day)
  • Doorstep delivery (default service)

No matter which option you choose, rest assured that safety is our top priority when we deliver your products. Our trusted delivery agents will be following strict health and safety protocols to keep everyone safe. These protocols include a minimum of two daily health checks, wearing personal protective equipment (PPE), and following physical distancing and cleanliness recommendations.

Please note: To help protect the safety of our delivery agents, any customers who interact with delivery agents are required to wear a mask.

For more information about our Large Item Scheduled Deliver service, see below.

Doorstep delivery is our default delivery service. If you live in a freestanding home or townhouse, your item will be delivered to your front door, porch, or garage. If you live in an apartment or condominium, your item will be delivered to the front door of your building, not your suite.

If you would like your item delivered in-home, you’ll have to answer a few simple screening questions when our agent arrives at your residence. If your answers meet our health and safety standards, our agent will proceed with your in-home delivery. If your answers do not meet our safety standards, we can still deliver your item to your doorstep.

A week before your delivery date, we’ll send you a text message to remind you of your scheduled delivery, for you to confirm that your chosen delivery date is correct, and to provide you with important safety information related to your delivery—please read this information carefully.

If you notice that any of the details are incorrect, or you would like to reschedule, simply follow the instructions included in the text message.

On the days leading up to your scheduled delivery, we ask you to please review the following questions:


Does anyone in your home have any of these symptoms?

  • Fever of more than 38˚C/100.4˚F
  • Persistent cough
  • Shortness of breath
  • Sore throat

Has anyone in your home been in contact with any person confirmed to have COVID-19?

Is anyone in your home under quarantine due to a suspected case of COVID-19?

If the answer to any of these questions is "Yes", please contact us to reschedule your delivery or to arrange for contactless curbside delivery.

Please note that when our delivery agent arrives at your home, they will assess the situation to make sure it's safe to proceed with the full in-home delivery service. If you or the delivery agent have any safety concerns, other delivery options will be provided to you.

The day before of your scheduled delivery, you'll receive an email message. The email will:

  • Confirm that your delivery is scheduled for the following day
  • Inform you of the 3-hour delivery window

The email message will also include important safety information related to your delivery—please read this information carefully.

If you notice that any of the details are incorrect, or you would like to reschedule, simply follow the instructions included in the text message.

Here’s how our agent will keep things safe while they perform your in-home delivery:

  • They will be wearing their PPE throughout the whole service process
  • They will ask that you keep 3-meters from them at all times
  • They will prepare a workspace that gives them enough room to work in, and that provides a safe amount of distance from you and your family. We ask that you respect this boundary and do not cross it until the agent has left your home

When the agent has completed your delivery, you will be asked to sign off on the delivery paperwork using your own pen. The agent will then take a picture of the paperwork for their records, as well as a picture of your new item in place.

Our agent’s safety precautions continue even after they leave your home. Before their next delivery, they’ll clean and disinfect all tools, mobile devices, and thoroughly sanitize their hands.

When they return to their depot location at the end of their day, they will:

  • Properly dispose of all safety supplies and trash
  • Clean and disinfect all mobile devices
  • Clean and disinfect all commonly touched surfaces in their vehicle (door handles, steering wheel, etc.)
  • File only the minimum required paperwork for each delivery service (which no customer has ever touched)
  • Restock all PPE and supplies for the next day

Additionally, our depot locations are being operated under the strict health and safety standards provided by public health authorities.

For our agent to provide additional services such as returns, exchanges, installations, or the removal of haul-away items for recycling, they must be able to enter your home.

If you have already paid for any services, and our agent is only able to provide you with doorstep delivery, you will be refunded for the services not provided, or if you would prefer, we can return at a later date to complete the services you've purchased.

Additionally, any returns, exchanges, or haul-away items will only be accepted if the item has been cleaned and sanitized by you.

 

  • Delivery agents that are reporting or exhibiting flu-like symptoms, will not be allowed to conduct deliveries
  • Please use your own pen to sign any delivery paperwork

We will continue to add delivery updates to this page as the situation changes. If you have additional questions about scheduled deliveries, please call us at info@richblackafricans.net

Other helpful information

RBA Marketplace Large Item Scheduled Delivery

RBA Marketplace Large Item Scheduled Delivery

 

Certain larger items (like furniture) that are purchased through a RBA Marketplace seller will require scheduled delivery. Here's how that process works:

Most Marketplace sellers are taking extra precautions at this time to ensure the health and safety of their staff and community. Please be aware that COVID-19 has caused an increase in shipping volume for Marketplace sellers, which could affect your delivery time.

Before You Order:

Check the seller's shipping policy for delivery details and restrictions. Some sellers are unable to deliver to remote areas or certain specific locations. To access the seller’s shipping policy, simply click on the link on the product page or the seller's page.

After You Order:

  1. After you've completed your purchase you'll receive an Order Received email to confirm your order.
  2. Once the seller has shipped the order to the chosen delivery service, you'll receive a Shipping Confirmation.
  3. When the local delivery company receives the order, they will contact you to schedule a delivery date and time, as well as provide all the details you need to prepare for the delivery.
  4. For more information about the delivery (including tracking, rescheduling, cancellation, and refunds) please contact the seller by finding your order and clicking "Contact Seller" on the Order Status page.

Delivery:

  • The average delivery may take 4 to 6 weeks. Some deliveries might take up to 8 weeks.
  • Ensure a person 18 years or older is available to accept your delivery during your scheduled time window.
  • Before signing the driver’s waiver form, please inspect your new purchase.
  • Clear the delivery path – including stairs, hallways, and walkways – of any obstacles. You may need to remove doors to create additional space through doorways.

Returns:

  • Products must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the Seller.
  • Please disassemble the product if applicable (for example: bed frames).

Recycling:

Recycling your old item(s) is not included with delivery. Contact the seller to find out if they offer any removal options.

Exceptions

RBA's free shipping offer does not apply to:

    • Items sold and shipped by Marketplace sellers (unless otherwise specified)
    • Large items that require Scheduled Delivery 
    • Items or locations that require air delivery

Tracking and delivery information is provided by our shipping carrier and our customer experience team has access to the same tracking information that you do.

If your tracking information is taking a while to update, know this is normal. Simply check back later for the most accurate delivery information.

Yes, we’re  delivering large items. Our in-home delivery services are available for much of Netherlands, Belgium and Germany for now. If you would like your item delivered in-home, you’ll have to answer a few simple screening questions when our agent arrives at your residence. If your answers meet our safety standards, our agent can proceed with in-home delivery. If your answers do not meet our safety standards, we can still deliver your item to your doorstep.

Our delivery agents are ensuring that additional safety measures are in place during this time.

Large items

 Deliveries are scheduled for large or heavy items. The scheduling method is based on the shipping address you enter during checkout.

  • Major urban areas: you can schedule a preferred delivery date during the checkout process.
  • Remote areas: once you’ve placed an order, a delivery carrier will call you within 7 days to schedule a delivery date. Please note, the delivery cost will vary based on your location.
  • Need to reschedule? You can do it up to 2 days before your original scheduled delivery date.

Release dates for products can sometimes change without notice or liability. If you’ve pre-ordered a product, we’ll ship it as soon as possible after its final release date, which may be different from the initial date advertised.

If you missed your delivery, here’s what will happen:

  1. You’ll receive a delivery notice card telling you where and when you can pick up your order. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order.
  2. Your order will either go to a nearby Post location or a carrier depot.
  3. When you pick up your order, make sure you bring your order number and valid photo I.D.

Yes, via Post. To make sure that orders being sent to P.O boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order. Items that are over 30kg will only be available for pick-up at the local courier pick-up depot.

Please note: oversized items, scheduled delivery items require a civic address and cannot be shipped to P.O. boxes.

You can contact us, and our Customer Service team will check, and if you're eligible, we will start a trace with the applicable carrier on your behalf.

Please note:

  • Claims must be made no later than 90 days after your order was shipped.
  • Post will not open a claim on your behalf, the claim has to come from the RBA customer experience team.

Contact us.
You can contact us by phone or email..

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